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Support Shipping

Customer Service Schedule Changes

  • Our offices will be closed from Tuesday, December 24 until Thursday, December 26 and Wednesday, January 1.
  • Normal business hours are Monday-Friday 7:30am-5:00pm. Our office will reopen on Friday, December 27.

Manufacturing Schedule Changes

  • Purchase Orders with Made to Order items processed on or after Friday, December 20 will be added to the manufacturing schedule starting on Monday, December 30.

Shipping & Delivery Schedule Changes

  • Purchase Orders processed after 2:00pm EST on Monday, December 23 will be shipped on or after Friday, December 27.
  • Purchase Orders processed after 2:00pm EST on Tuesday, December 31 will be shipped on or after Thursday, January 2.

Tuesday, December 24 (Christmas Eve):

  • NO orders will be shipped out on this day for any shipping carrier.
  • All FedEx, USPS and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for all shipping methods.

Wednesday, December 25 (Christmas Day):

  • NO shipments or deliveries will be made on this day for any shipping carrier.

Thursday, December 26:

  • NO orders will be shipped out on this day for any shipping carrier.
  • All FedEx, USPS and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for all shipping methods.

Tuesday, December 31 (New Year Eve):

  • Only orders processed before 2:00 PM EST on that day will be shipped out.
  • All FedEx, USPS and UPS packages already in transit that are due to be delivered on this day will be delivered as usual for all shipping methods.

Wednesday, January 1 (New Year Day):

  • NO orders will be shipped out on this day for any shipping carrier.
  • NO shipments or deliveries will be made on this day for any shipping carrier.

Holiday Shipping Schedule

For delivery by December 24, order by the following dates before 2:00pm (EST).

State Standard FedEx Home Delivery Overnight Saturday Delivery
NC, SC, VA, MD December 23 December 23
SC,FL, GA, AL, MS, LA, AR, TN, KY, WV, PA, NJ, MA, VT, OH, IN, MI, IL, MO, NH, CT, RI, DC, WT, ME, DE, MD December 20 December 23
TX, OK, CO, NE, SD, ND, MN, WI, NY, ME, KS, IA, WY, NM December 19 December 23
MT, ND, WY, UT, AZ, ID, NM, CA, NV, TX December 18 December 23
CA, OR, WA, NV, ID, MT December 17 December 23

Our goal at Hatteras Hammocks is to get every order packed and shipped as quickly as possible. Many in-stock items are guaranteed to ship out the same day, as long as the order is processed before 3:00 pm EST Monday-Friday. Please note that our shipping department is closed on Weekends and all orders placed after 3:00 pm on Friday will be shipped out the next business day! Prices for shipping are for the continental US. For orders to HI, AK and other US Territories, please contact us.

To figure out how long it may take for your package to reach its shipping destination once it’s left us, check the maps below. Need it quicker? We also offer expedited shipping; call us toll-free at 877.601.9967 for rate quotes.

We ship FedEx Ground and FedEx SmartPost. Please note that FedEx Ground delivers on Saturday, but not on Monday. That means that if your shipping destination falls somewhere in FedEx’s 2-day delivery zone and we ship your order out on a Thursday, FedEx will deliver it that Saturday. If you’re in FedEx’s 4-day delivery zone, that same order will be delivered the Tuesday immediately following the weekend.

For large orders, shipments may go freight. This is to ensure your packages ship together and arrive together. For special requests please call 877.601.9967.

*Please call Customer Service for expedited shipping (877-601-9967).


FedEx Ground Map Below

Ground Service Shipping Map

FedEx SmartPost Map Below

SmartPost Shipping Map

Invoicing

To make gift-giving easier, the invoices we send with our orders do not include pricing and payment information. Of course, if you're sending a Hatteras HammocksHatteras Hammocks item as a present to someone, it still never hurts to let them know to be expecting a package!

Tracking your order

Once your order has shipped, you can always check here to track it. If you provided us with an e-mail address in your order, then we can also send you tracking information directly. Please note, though, that some e-mail providers may automatically block incoming mail from our domain name, so you may need to “instruct” your e-mail program to allow mail from hatterashammocks.com in order to receive order and shipping confirmation from us.

Damages

Although rare, shipping damages do occur. In the event that your product is damaged during shipping, please contact Hatteras Hammocks immediately within 2 business days of receiving your order. We will work with you to identify and replace the damaged item(s) and will submit a claim directly to the shipping company. We will reship the damaged item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.

Lost Shipments

In the event of a full or partial lost shipment, please contact Hatteras Hammocks within 30 days from time of shipment. We will work with you to identify and replace the lost item(s) and will submit a claim directly to the shipping company. We will reship the lost item(s) at no cost to you. We will process reshipment of items immediately, but we are not able to expedite the reshipment.

Address Change Policy

Please verify your email order confirmation that your shipping address is correct and call customer service immediately if you need to change the shipping address. In the event that you wish to change the shipping address once the order has shipped, there will be a fee to reroute the package. This fee will vary per order, depending on where the package is in transit and the desired location. Please avoid this fee by double checking the address on your order confirmation.

Cancellation Policy

At Hatteras Hammocks, we do our best to process and ship orders quickly. Because of this, there is not always a lot of time between when an order is placed and when it is shipped. Please verify that your order is correct before placing it because once an order has shipped, we are not able to make changes or cancel it. If you need to change or cancel an order that has shipped, you will need to contact us for a return authorization. Customers are responsible for the return/rerouting shipping cost. For more information please see our Return Policy above.

Delayed or Refused Delivery

FedEx will make three attempts to deliver your packages to your house or shipment destination. If no one is there to receive the package, FedEx will leave a notice stating that they have made an attempt and when they will make their next attempt, as well as their contact information. If you prefer that your package is left at your door, you may leave a signed notice giving FedEx permission for your package to be left outside your home without a signature. After three unsuccessful delivery attempts by FedEx, packages will be sent back to Hatteras Hammocks. In this case, the customer will be responsible for the full shipping costs as estimated by FedEx for reshipment.

All refused Deliveries are treated as a regular return. If you refuse a delivery of any order placed on Hatteras Hammocks, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid minus the return shipping charges. For more information please see our Return Policy above.


We back our exceptional products with exceptional customer service. Questions or comments? Please call us toll-free at 877.601.9967.
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