Support Shipping

Happy Thanksgiving Holiday. Our offices will be closed on Thursday, November 23 until Sunday, November 26. All orders received after 3 PM EST on Wednesday, November 22 will be processed and shipped as early as Monday, November 27.


Our goal at Hatteras Hammocks is to get every order packed and shipped as quickly as possible. Prices for shipping are for the continental US. For orders to HI, AK and other US Territories, please contact us.

To figure out how long it may take for your package to reach its shipping destination once it’s left us, check the maps below. Need it quicker? We also offer expedited shipping; call us toll-free at 877.601.9967 for rate quotes.

We ship FedEx Ground and FedEx SmartPost. Please note that FedEx Ground delivers on Saturday, but not on Monday. That means that if your shipping destination falls somewhere in FedEx’s 2-day delivery zone and we ship your order out on a Thursday, FedEx will deliver it that Saturday. If you’re in FedEx’s 4-day delivery zone, that same order will be delivered the Tuesday immediately following the weekend.

For large orders, shipments may go freight. This is to ensure your packages ship together and arrive together. For special requests please call 877.601.9967.

*Please call Customer Service for expedited shipping (877-601-9967).


FedEx Ground Map Below

Ground Service Shipping Map

FedEx SmartPost Map Below

SmartPost Shipping Map

Invoicing

To make gift-giving easier, the invoices we send with our orders do not include pricing and payment information. Of course, if you're sending a Hatteras HammocksHatteras Hammocks item as a present to someone, it still never hurts to let them know to be expecting a package!

Tracking your order

Once your order has shipped, you can always check here to track it. If you provided us with an e-mail address in your order, then we can also send you tracking information directly. Please note, though, that some e-mail providers may automatically block incoming mail from our domain name, so you may need to “instruct” your e-mail program to allow mail from hatterashammocks.com in order to receive order and shipping confirmation from us.

Damage during shipping

Thankfully, we rarely see this happen, though parts certainly do sometimes get damaged during shipping. If this should ever happen to something you've ordered from us, we'll be happy to send you a replacement as soon as possible, and we'll contact FedEx ourselves for claims and damages. Please do note, however, that we cannot use rush delivery to send a replacement for something that's been damaged in shipping. We work very hard to keep our shipping costs as low as we can so we can pass along those savings to our customers.


We back our exceptional products with exceptional customer service. Questions or comments? Please call us toll-free at 877.601.9967.
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