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Hatteras Help Center
We back every product we sell with some of the best customer service in the business. Concerns or comments? Please call us toll-free at (877) 601-9967.
All Hatteras Hammocks products are guaranteed to be free of defects in materials and workmanship for up to one year from the date of purchase. Normal wear and tear, including prolonged exposure to rain, snow and heavy humidity, is not covered by our warranty, nor is rot, mold, mildew or damage from improper storage, maintenance or installation.
Your satisfaction is fundamental to us. For that reason, you can return any Hatteras Hammocks product to us within 60 days of purchase for an exchange, or a refund; you pay only the shipping cost. Items must be new, unused, and resellable to be eligable for return. You may reach our customer service via email (firstname.lastname@example.org) or by phone (877) 601-9967. All orders to Canada are not subject to Exchange or/and Return.
Before shipping your return, please obtain a RMA number from our Customer service team. An original sales receipt is required for all returns. For any damage product(s) or warranty claims on an item(s) a photo showing the damage(s) or defect may be required before replacement or return authorization.
Upon receipt of returned merchandise, we will credit the amount you paid for the product(s), minus our original shipping cost. We will advise you of the amount of this shipping cost when the return authorization is provided. When returning or exchanging item(s) please keep the original packing. We are unable to send out a box or packaging for returns or exchanges. If you do not have the original packaging, you will be responsible for obtaining a new packaging and/or box.
We ship using FedEx Ground. To set up a return, click here to find a FedEx service location near to you. Returns can also be sent to our warehouse at:
RMA # 12345
305 Industrial Blvd.
Greenville, NC 27834
Since Hatteras products are frequently given as gifts, we don't include prices on the invoices included with our shipped orders.
Weâ€™re relieved to say that we rarely see this happen. Nonetheless, if your order from us should arrive damaged from shipping, weâ€™ll get a replacement to you as soon as possible, and we'll work with FedEx ourselves regarding any claims and damages. Please note that we are unable to use rush-delivery to send a replacement for something damaged in shipping. At Hatteras Hammocks, we really try to keep shipping costs as low as possible so we can pass along those savings to our customers.