(877) 601-9967

Hatteras help center

We back every product we sell with some of the best customer service in the business. Concerns or comments? Please call us toll-free at (877) 601-9967.

The Hatteras warranty

All Hatteras Hammocks products are guaranteed to be free of defects in materials and workmanship for up to one year from the date of purchase. Normal wear and tear, including prolonged exposure to rain, snow and heavy humidity, is not covered by our warranty, nor is rot, mold, mildew or damage from improper storage, maintenance or installation.

Hatteras return policy & money-back guarantee

Your satisfaction is fundamental to us. For that reason, you can return any Hatteras Hammocks product to us within 90 days of purchase for an exchange, or a refund; you pay only the shipping cost. An original sales receipt is required for all returns.

Please note that for online sales, we credit only product price but not shipping costs. All credits are transacted in the same method as the original payment.

We ship using FedEx Ground. To set up a return, click here to find a FedEx service location near to you. Returns can also be sent to our warehouse at:

Hatteras Hammocks
Return for Invoice ID #12345
305 Industrial Blvd.
Greenville, NC 27834

Hatteras gift orders

Since Hatteras products are frequently given as gifts, we don't include prices on the invoices included with our shipped orders.

Damage from shipping

We’re relieved to say that we rarely see this happen. Nonetheless, if your order from us should arrive damaged from shipping, we’ll get a replacement to you as soon as possible, and we'll work with FedEx ourselves regarding any claims and damages. Please note that we are unable to use rush-delivery to send a replacement for something damaged in shipping. At Hatteras Hammocks, we really try to keep shipping costs as low as possible so we can pass along those savings to our customers.